Vonage’s market value drops by $4 billion: What went wrong?
Last week, Ericsson announced a $1.1 billion impairment charge on Vonage, which follows a $2.92 billion write-down in November 2023. Impairment accounting estimates the market...
Are voice notes the latest weapon in the deepfake arsenal?
Studies suggest that customers may be at risk from fake voice messages. As voice messages become more popular as a form of communication between friends,...
End-to-end customer journeys: better conversations, higher brand value
As customers increasingly demand to interact with brands through their preferred channels, many modern companies have embraced a data-driven omnichannel contact strategy to drive higher...
How to optimize your customer experience by prioritizing language
The way companies deliver exceptional customer experiences has changed significantly in recent years. Today, consumers expect companies to provide knowledgeable, personal and hands-on support across...