Vida launches AI voice agent platform for telecommunications

Carrier-grade AI voice agents for small and medium-sized businesses (SMBs) Vida has launched a new AI platform and API for telecommunications service providers.

Immediately following this announcement, Vida also secured $3 million in seed funding led by Stillmark to accelerate the launch of its AI voice solutions.

“We are excited to introduce Vida AI voice agents, enabling telecommunications network providers to deliver enterprise-grade AI technology to their SMB customers. Vida’s agents can help businesses of all sizes improve their service quality and efficiency simultaneously,” said Lyle Pratt, CEO of Vida.

“Our AI agents not only integrate seamlessly with existing telecommunications solutions, but also require minimal expertise to set up, giving small and medium-sized enterprises (SMEs) easy access to technologies that would otherwise have seemed out of reach.”

Built by telecom industry veterans, Vida runs its own voice stack that integrates with existing telecom networks and business phone systems over SIP, enabling seamless deployment. Vida’s conversational experience is based on AI technology powered by a combination of LLMs from OpenAI, Meta, Anthropic and Mistral. Best-in-class text-to-speech capabilities and powerful LLMs enable real-time, low-latency conversations. Vida’s AI voice agents are lifelike and can be customized based on the user’s voice.

Vida is also releasing its API, which enables telecom service providers to enhance their services with advanced AI voice agent technology. By connecting with platforms such as Netsapiens, BroadSoft and Metaswitch, Vida simplifies deployment for SMBs and makes AI capabilities more accessible and easier to implement.

Additionally, Vida’s voice agents integrate with over 7,000 apps. Vida’s integration capabilities extend the functionality and versatility of AI agents, which can be set up to work with the tools and systems of a specific industry or company.

This first appeared in the CommsWire subscription newsletter on July 5, 2024.

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