I’m canceling my Sam’s Club membership after the chain messed up shipping
A SAM’S Club customer has threatened to cancel her membership with the retailer after a disappointment.
She also said that the warehouse did not give her a refund.
In a recent social media post, Amy Blazer expressed her frustration over her experience with Sam’s Club when she tried to have a grill delivered.
Blazer reported difficulties in obtaining a refund and delays in communication with the shipping company.
“We will cancel our membership,” she wrote.
“I do not recommend Sam’s Club!”
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Sam’s Club responded promptly to the complaint and acknowledged the issue in a comment on their post.
Her first response was, “Hi Amy. Thank you for bringing this to our attention. Please allow us to investigate further.”
“We kindly ask you to send us a private message to continue our conversation.”
Blazer later updated her post to confirm that the issue had been resolved.
In a subsequent response, Sam’s Club thanked us for the update: “Hi Amy. Thank you for reaching out to us. We apologize for the overall experience.
“We are very pleased to share the good news. If you have any further questions or concerns, please feel free to contact us.
“Thank you for being a loyal Sam’s Club member. Have a great weekend.”
It is unclear whether Blazer terminated her membership following this incident and its resolution.
ANOTHER MEMBERSHIP ERROR
In a similar message, a shopper criticized the retailer for a recent change in shipping policies at Sam’s Club.
Sam’s Club members must meet a minimum purchase amount of $50 to qualify for free shipping.
Concerned shoppers have announced they are considering pausing their memberships in response to the new requirement.
Membership and loyalty card offers from major retailers
Here you will find an overview of the loyalty cards of various retailers and their benefits
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Costco:
- Gold Star Membership: $60 per year, shop at all Costco stores and online with two additional cards for your household.
- Executive Membership: $120 per year, 2% annual rewards, additional discounts and benefits on Costco services, online and store purchases, and two additional cards for home use.
- Sign up for a Costco membership here.
Sam’s Club:
- Club membership: $50 per year, bonus offers, same day delivery, instant savings, Sam’s Club Mastercard, members-only fuel savings, tire and battery center, free membership and add-on memberships.
- Plus membership: $110 per year, all the benefits of club membership plus Sam’s Cash, free shipping, free curbside pickup, early shopping, and discounts at the pharmacy and optician.
- Sign up for Sam’s Club membership here
Goal:
- Target group: A free rewards program where users earn 1% of Target Circle rewards on an eligible purchase, access deals and personalized offers, get a birthday gift, and have their say in how Target helps your community.
- Target area map: A credit, debit or reloadable account card that offers users 5% off in-store and online, plus exclusive offers, free two-day shipping and an additional 30-day return policy. Formerly Target RedCard.
- Sign up for Target Circle here
Walmart:
- Walmart+: $12.95 per month or $98 per year with a free 30-day trial. Offers members free delivery, free shipping with no minimum purchase, fuel savings, Paramount+ subscription, auto, Walmart+ travel, returns from home, mobile scan and take in-store, and early access to deals and new products.
- Sign up for Walmart+ here
“This is… extreme,” posted one buyer on X.
“$25 would be reasonable, but $50? Who do they think they are, Nike? We’re talking about food, not Air Jordans.”
The retailer responded that its customers’ feedback was “worth it.”
“Plus members can still shop early and receive free curbside pickup,” the retailer responded.
“This means you can avoid the crowds and shop conveniently before regular club hours. If you have any questions, please feel free to contact us. Thank you for choosing Sam’s Club.”
Meanwhile, the CEO of Sam’s Club announced that the company wants to model its own private label after Costco.
And some Sam’s Club customers are complaining about a policy that forces them to pay higher prices for purchases made during certain times.
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