Vida launches carrier-grade AI voice agents for telecoms

Vida, a leading provider of carrier-grade AI voice agents for small and medium-sized businesses (SMBs), today announces the launch of its platform and API designed for telecommunications service providers. The company also announces that it has secured a 3 million US dollars Seed round led by Stillmark to accelerate the launch of its innovative AI speech solutions.

By integrating with telecommunications providers that serve a large number of small and medium-sized businesses, Vida makes it easy for companies to implement AI voice agents to increase operational efficiency, increase productivity, and improve the customer experience. Companies can leverage and customize Vida’s voice agents to automate and scale key business functions such as customer service calls and texts, lead qualification, appointment scheduling, sales, and more. According to the Connected Commerce Council, 81% of small and medium-sized businesses say AI will be critical to their business’ success in the next two years.

Built by telecom industry veterans, Vida runs its own proprietary voice stack that seamlessly integrates with existing telecom networks and business phone systems over SIP, enabling seamless deployment. The Vida conversational experience is based on the most advanced AI technology powered by a combination of leading LLMs from OpenAI, Meta, Anthropic and Mistral. Best-in-class text-to-speech and high-performance LLMs enable real-time, low-latency conversations. Vida’s AI voice agents are lifelike and can be customized based on the user’s voice.

“We are excited to introduce Vida AI Voice Agents, which enable telecom operators to offer enterprise-level AI technology to their SME customers. Vida’s agents can help companies of all sizes improve their service quality and efficiency simultaneously,” said Lyle PrattCEO of Vida. “Our AI agents not only integrate seamlessly with existing telecommunications solutions, but also require minimal expertise to set up. This gives SMEs easy access to technologies that would otherwise have seemed out of reach.”

Vida is also releasing its API, which enables telecom service providers to enhance their services with advanced AI voice agent technology. By connecting with platforms such as Netsapiens, Broadsoft and Metaswitch, Vida simplifies deployment for SMBs and makes AI capabilities more accessible and easier to implement.

Additionally, Vida’s voice agents integrate with over 7,000 apps. Vida’s integration capabilities extend the functionality and versatility of AI agents, which can be set up to work with the tools and systems of a specific industry or company. By integrating with various apps/platforms, including Cox Auto, Athena Health, Salesforce, and Freshdesk, Vida’s AI agents can perform tasks in your existing business systems like a human.

Key features and capabilities:

• Carrier-grade technology: Vida’s proprietary platform and voice tech stack ensure seamless integration into existing telecom and PBX systems through native SIP support
• Business Inbox: Vida AI agents provide comprehensive customer interactions with the ability to handle a wide range of situations, from automated responses to general inquiries to troubleshooting complex customer issues. Businesses can monitor interactions with customers in real time and take over conversations with specific customers when needed.
• Call forwarding: Businesses can forward their existing phone numbers or use a number provided by Vida without having to sign up for additional services.
• Payments: Vida’s agents facilitate the processing of cash and credit card payments, both sending and receiving, positioning Vida for the future of AI-native payments. Vida’s agents can also process Bitcoin-based transactions instantly and inexpensively via the Lightning Network.
• Easy deployment: Vida is designed for SMEs and requires no technical knowledge to set up
• External knowledge integration: Vida can be enhanced by accessing external knowledge sources from the Internet to provide more comprehensive and insightful answers to customer queries

“We are incredibly excited to support Vida in their mission to revolutionize the AI ​​voice agent landscape,” said Alyssa Killeen from Stillmark. “Vida’s innovative technology provides small and medium-sized businesses with enterprise-grade tools that were previously unattainable. This investment underscores our confidence in Vida’s ability to help companies scale with Lightning-enabled AI.”

Vida also announces 3 million USD The seed funding was led by Stillmark, with participation from others including Trammell Venture Partners, Ten31, Timechain and Lightning Ventures.

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