Customer finds beetles in Chicken Biryani from the famous Hyderaba

Sai Teja took to X to raise his concerns about his recent purchase at Mehfil Biryani in Kukatpally, pointing out that the chicken pieces contained bugs. After reporting the issue to Swiggy and tagging @cfs_telangana for action, he received a message from the app saying, “We regret that your order did not meet our expectations. Packaging is managed solely by the restaurant.”

To appease the customer, A Swiggy customer service representative offered a refund of Rs 64 for the affected items, out of a total bill of Rs 318. Expressing his dissatisfaction with the restaurant, Sai Teja took to social media to urge his followers with a tweet: “Don’t order from Mehfil Kukatpally.”
Furthermore, the user faced a hurdle while trying to file a complaint through the Food Safety & Standards Authority of India (FSSAI) website. He noted that “the system is asking me to provide additional details even though I have entered all the required information.”