Bojangles and Hi Auto expand automated voice ordering in drive-thru

Hi Auto and growing chicken and biscuits chain Bojangles have announced the signing of an agreement to expand Hi Auto’s drive-thru voice AI platform to hundreds more Bojangles restaurants, both company-owned and franchised. The partnership continues to revolutionize the Bojangles drive-thru experience for customers and increase employee satisfaction. Hi Auto is an award-winning leader in drive-thru voice AI technology with an accuracy rate of over 95% that rivals the performance of human employees and outperforms any other voice AI capability on the market.

Hi Auto’s drive-thru AI technology has been brought onto restaurant teams as Bo-Linda™ and has been successfully deployed in over 50 Bojangles restaurants, with new locations being added almost daily. With her personal touch, Bo-Linda’s integration into drive-thru operations is designed to reduce team member workload and allow employees to focus on food quality, order accuracy and guest interaction. This initiative reflects Bojangles’ commitment to creating a positive work environment and empowering its dedicated team to deliver the very best chicken, biscuits and tea.

Bo-Linda has helped change employees’ perceptions of technology because Bo-Linda is viewed as a valuable team member rather than a threat to their jobs. Bo-Linda communicates directly with team members who can relay valuable information such as wait times for certain menu items. Bo-Linda then uses this information when she “talks” to guests to ensure a smooth and pleasant transaction.

“Providing a great environment where team members feel empowered to do great work reduces turnover and improves the guest experience,” said industry veteran Richard Del Valle, Chief Information Officer at Bojangles. “We saw an opportunity to use this technology to improve the employee experience, which in turn would translate into an improved guest experience.”

“Our goal at Bojangles is to be an aggressive early adopter, combining the best technologies with our famous Southern hospitality to improve every aspect of our business performance,” said Del Valle. “Bo-Linda takes orders without human intervention over 96% of the time. This directly drives overall satisfaction by freeing team members from the burden of taking orders so they can focus on delivering a fantastic and consistent customer experience.”

“We believe in technology working hand-in-hand with human skills. Our AI solution is designed to enhance, not replace, the valuable skills and expertise of Bojangles’ employees,” said Roy Baharav, CEO of Hi Auto. “By automating routine tasks, we free up restaurant employees to focus on building meaningful relationships with customers and taking on more complex aspects of their jobs.”

This partnership is a testament to Bojangles and Hi Auto’s commitment to innovation and delivering a personalized and novel ordering experience. By leveraging Hi Auto’s technologies, Bojangles continues to set the standard for the quick service restaurant industry.