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What is the Blue Screen of Death? How to fix it?

What is the Blue Screen of Death? How to fix it?

Microsoft users around the world reported massive service outages on Friday.

The outage caused disruptions to air traffic, banks, media, government agencies and businesses around the world.

A new update from cybersecurity software company Crowdstrike is said to be the cause of the outage, which affected Windows-based desktops and laptops.

The bug causes users to see “Blue Screen of Death” (BSOD) error messages. Several users posted images on social media showing their screens getting stuck on the recovery page and displaying the following message: “It looks like Windows didn’t load properly. If you want to restart and try again, select Restart PC below.”

Microsoft said in a statement that it was taking “mitigation measures” following the service issues. “Our services continue to be continually improved while we continue to take mitigation measures,” the company said in a post on X.

“We will continue to treat this event with the highest priority and urgency as we continue to address the ongoing impact to Microsoft 365 apps, which are in a compromised state,” the company added.

What is the Blue Screen of Death (BSoD)?

The BSoD (Black Screen Error) occurs when a critical problem causes Windows to shut down or restart unexpectedly.

Users may see a notification such as “Windows has shut down to prevent damage to your computer.”

These errors can be caused by hardware or software problems. BSoD signals a complete system failure at the Windows kernel level.

How to fix it?

Computers running CrowdStrike cybersecurity applications are affected by a BSoD issue. CrowdStrike on Reddit has offered a workaround to fix Windows PCs affected by the latest update.

Step 1: Start Windows in Safe Mode or Windows Recovery Environment.

Step 2: Navigate to C:\Windows\System32\drivers\CrowdStrike

Step 3: Find the file “C-00000291*.sys” and delete it.

Step 4: Reboot the host device normally. This should fix the BSoD issue.

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Published July 19, 2024, 09:19 IS